Exchange Policy

Last updated: July 2025

Exchange Eligibility

We want you to love your Elotuss piece. If something isn't right, we are happy to exchange your item under the following conditions:

• The exchange request is made within 30 days of the original delivery date.
• The item is unworn and unwashed.
• The original tags are still attached.
• The item is in its original packaging.

What We Do Not Accept

The following items are not eligible for exchange:

• Items that have been worn, washed, or altered in any way.
• Items with removed or missing tags.
• Items returned after 30 days of delivery.
• Final sale or promotional items marked as non-exchangeable at purchase.

No Refunds

We do not offer cash or credit refunds under any circumstances. All purchases are final once fulfilled. By completing a purchase on elotuss.com, you acknowledge and agree to this policy.

How to Request an Exchange

To initiate an exchange, please contact us at hello@elotuss.com within 30 days of your delivery date. Include your order number and the reason for the exchange. Our team will review your request and provide return instructions within 1 to 2 business days.

You are responsible for the cost of return shipping unless the item was received damaged or incorrect, in which case we will provide a prepaid return label.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us at hello@elotuss.com within 7 days of delivery with photos of the issue and your order number. We will resolve it at no cost to you.

Questions? Reach us at hello@elotuss.com. We typically respond within 24 hours on business days.