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Frequently Asked Questions
Quick answers to our most common questions.
What is your exchange policy?
We offer exchanges within 30 days of delivery. Items must be unworn, unwashed, and in original packaging. We do not offer refunds; all sales are final once fulfilled.
How do I initiate an exchange?
Email us at hello@elotuss.com with your order number and the item you'd like to exchange. We'll send you a prepaid return label within 1 to 2 business days.
How long does shipping take?
Standard orders ship within 1 to 2 business days and arrive within 5 to 7 business days. Express options are available at checkout. Luxe Collection orders ship with signature-required delivery.
Do you ship internationally?
Currently we ship within the United States and Canada. International shipping is coming soon, so sign up for our newsletter to be notified.
How should I care for my Elotuss piece?
Most Elotuss wraps can be machine washed on a gentle cold cycle. Luxe Wear requires dry cleaning. Full care instructions are included on the garment label and on each product page.
What if I received a damaged or incorrect item?
We sincerely apologize. Please contact us at hello@elotuss.com within 7 days of delivery with your order number and photos of the issue. We'll resolve it immediately at no cost to you.